Shipping & Fulfillment Policy
At Pure Aesthetics Distribution (PAD), we are committed to providing clear and accurate fulfillment expectations. Please review our shipping policy carefully before placing your order.
IMPORTANT: PROCESSING TIME AND SHIPPING TIME ARE NOT THE SAME.
Processing Time
Our standard processing time is 1–3 business days, excluding weekends and holidays.
For faster processing or to skip standard processing time, please check out using Zelle or select the Invoice Payment option at checkout.
During new product launches, promotions, sales, or other high-volume periods, processing times may be slightly longer. If we experience an unexpected delay, we will do our best to keep you updated.
Special Processing Times
- 613, Highlighted, Deep Wave,Burmese Curl, & Loosewave Hair: Up to 3 business days or less
- 13x4 & 13x6 Frontal Units: Up to 3 business days or less
- Virgin Bundle Orders: Processed within our standard 1–3 business day processing timeframe or may ship same day
Shipping
For faster shipping, please check out using Zelle or select the Invoice Payment option at checkout.
After processing is complete, orders are shipped via UPS and are estimated to arrive within 1–3 business days.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please understand that shipping times are estimates and may vary depending on the carrier, destination, weather conditions, or other circumstances outside of our control. PAD is not responsible for carrier-related shipping delays.
Incorrect Shipping Information
Please carefully review your shipping address before submitting your order. Once an order has been placed, we cannot guarantee that changes or corrections can be made.
PAD is not responsible for packages delivered to an incorrect address provided by the customer at checkout.
Lost or Stolen Packages
Once a package has been marked “Delivered” by the shipping carrier, PAD is not responsible for lost or stolen packages.
If you believe your package has been lost or stolen after being marked as delivered, please contact the shipping carrier directly to begin the appropriate claim or investigation process.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery through the Contact Us tab on our website.
Please include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the packaging
Once we receive the requested information, our team will review your request and work with you toward an appropriate resolution.
By placing an order with PAD, you acknowledge that you have reviewed and understand our processing and shipping timelines.